Citizen CRM
Service requests, appointments & multi-channel citizen engagement
128
Open Requests
23
Overdue (SLA)
47
Resolved Today
38%
Via WhatsApp
3.8★
Avg. Satisfaction
| Ref | Category | Subject | Citizen | Channel | Priority | Status | Ward | Age | SLA |
|---|---|---|---|---|---|---|---|---|---|
| SR-2026-00089 | ⚡ | No power since last night — entire street | B. Zwane | urgent | in progress | 5 | 14h | OVERDUE | |
| SR-2026-00090 | 💧 | Brown water coming from tap for 3 days | N. Molefe | phone | high | open | 8 | 9h | OK |
| SR-2026-00091 | 🗑️ | Missed bin collection — 2 weeks in a row | P. Shabalala | portal | normal | open | 3 | 6h | OK |
| SR-2026-00092 | 🏘️ | Application for indigent subsidy | M. Dube | walkin | normal | pending info | 12 | 24h | OK |
| SR-2026-00093 | 🛣️ | Large pothole on Main Road near school | T. Mokoena | high | open | 6 | 3h | OK | |
| SR-2026-00088 | 💰 | Incorrect billing — charged double this month | S. Khumalo | normal | resolved | 4 | 48h | OK |