Service Delivery

Outages, work orders & field crew management

5

Active Outages

2

Critical

1,835

Affected Households

2

SLA Breaches

9/45

Workers Deployed

Reference	Title	Service	Severity	Status	Ward	Households	Duration	SLA
OUT-20260506-001	Major water main burst, Wards 12–15	Water	critical	in progress	12	1,200	3.2h	OK
OUT-20260506-002	Electricity feeder trip — sub-station B7	Electricity	major	assessed	5	340	1.1h	OK
OUT-20260505-008	Sewerage pump station failure	Sewerage	critical	in progress	3	210	18.4h	BREACH
OUT-20260505-007	Road sinkhole — Main Street	Roads	moderate	reported	9	0	6h	OK
OUT-20260504-012	Water pressure low — Zone F	Water	minor	in progress	6	85	28h	BREACH